Delayed indexing of logs

Incident Report for LogRocket

Resolved

This incident has been resolved.

Posted Oct 28, 2017 - 21:27 EDT

Update

We have implemented a fix, and the queue is being processed. We expect the incident to be resolved in the next 30 minutes.

Posted Oct 28, 2017 - 20:58 EDT

Update

We're continuing to work with the search provider (AWS) to get our indexing system back online. We should have an update from them in the next 30 minutes.

Posted Oct 28, 2017 - 20:09 EDT

Identified

The source of the problem is a backend database provider. We are working with them to resolve the issue as quickly as possible.

Posted Oct 28, 2017 - 19:33 EDT

Investigating

We are investigating an issue where the processing of logs is delayed. Data in the dashboard may not be up-to-date.

Posted Oct 28, 2017 - 18:24 EDT