Search Database Connectivity Issues

Incident Report for LogRocket

Resolved

This incident has been resolved.
Posted Oct 09, 2017 - 14:58 EDT

Update

Our search provider is continuing to experience networking issues. We're working with them on mitigating the problem.
Posted Oct 09, 2017 - 13:24 EDT

Identified

Networking has been restored. Search functionality should be back up, new session indexing is still delayed as we process our backlog.
Posted Oct 09, 2017 - 12:08 EDT

Investigating

Our search database is not responding to requests, the sessions list may not load and new session indexing is delayed.
Posted Oct 09, 2017 - 11:45 EDT